Refund policy

No Returns, Refunds, or Cancellations After Production Begins

Due to the custom-manufactured nature of the products, ALL SALES ARE FINAL once production has begun. No cancellations, returns, exchanges, refunds, credits, or chargebacks will be accepted after an order enters production. Customer acknowledges that products are custom made and have no resale value to the Company.

Pre-Production Cancellations

Prior to production, cancellation requests may be approved in the Company’s sole discretion. Approved cancellations may be subject to artwork, setup, administrative, payment processing, labor, materials, engineering, or procurement charges already incurred.

Claims for Manufacturing Defects

Any claim for manufacturing defect, shortage, or damage must be submitted in writing within seven (7) calendar days of delivery and include photographs and reasonable documentation. The Company reserves the right to inspect or request return of alleged defective goods. If the Company determines in its sole reasonable judgment that a material manufacturing defect exists, the exclusive remedy shall be repair, replacement, or store credit, at the Company’s option. Refunds are not guaranteed and are generally unavailable for custom products.